Privacy Policy

Effective date: 1 July 2025

1. Overview
Living Greens Co (“we”, “us”, “our”) is committed to safeguarding the privacy of visitors to https://livinggreensco.co.za (“Site”) and customers who purchase our microgreens, powders, capsules, or related services (collectively, “Services”). This policy explains how we collect, use, share, and protect your personal information and describes your choices regarding that data.

2. Information We Collect

  • Personal Information you provide: Name, email, phone number, billing/shipping address, order history, payment method (payment details are processed via secure payment gateways and not stored by us).

  • Account data: If you register or log in (“My Account”), we store your login credentials, order history, and preferences. 

  • Website usage & technical data: IP address, browser/device type, pages visited, referral URLs and duration—collected via cookies and analytics tools.

3. How We Use Your Data
We use your information to:

  • Process and fulfill orders, including delivery and customer support.

  • Communicate order updates, promotions (if opted‑in), and administrative messages.

  • Improve our Site, personalize your shopping experience, analyze trends.

  • Prevent fraud and ensure security.

4. Cookies & Similar Tools
We use session, persistent cookies, and analytics scripts to improve Site functionality and to understand usage patterns. You can disable cookies in your browser, but some features may not work properly.

5. Data Sharing
We share your information only in limited circumstances:

  • Service providers: Payment processors, couriers, IT/hosting providers who support Site operations.

  • Legal compliance: If required by law enforcement or legal process, we may disclose personal data.

  • Business transfers: If we are acquired or merge, your data may transfer as an asset—but you’ll be notified and choices offered.

We do not sell or rent your personal information.

6. International & Local Transfers
Your data is primarily stored and processed in South Africa, but may also be held or processed by service providers in other countries with adequate data protection laws.

7. Security
We implement appropriate technical and organizational measures—including encryption, access controls, and regular security reviews—to protect your data. However, no system is completely secure; use of our Site is at your own risk.

8. Data Retention
We retain your personal data for as long as needed:

  • To complete your transactions and customer service interactions.

  • To comply with legal or tax obligations.

  • For legitimate business purposes such as security and record‑keeping.

When no longer needed, we securely delete or anonymize your information.

9. Your Rights
Under South African privacy law, you have the right to:

  • Access and rectify your personal information.

  • Request deletion, restriction of processing, or portability of your data.

  • Object to processing or withdraw consent (if previously given).

To exercise any right, contact us at info@livinggreensco.co.za or 084 799 6042. We strive to respond within 30 days.

10. Children
Our Site and Services are not intended for anyone under 18. We do not knowingly collect information from minors. If you learn that a minor has provided us with personal data, please contact us so we can delete it.

11. Third‑Party Links
Our Site may link to external websites (e.g., social media, FAQ articles). We are not responsible for the content or privacy practices of those third parties. Please review their policies separately.

12. Changes to This Policy
We may update this Privacy Policy occasionally. When we do, we’ll revise the “Effective date” above and notify you via email or the Site. Continued use constitutes acceptance of the updated version.

13. Contact Us
If you have questions, concerns, or would like to exercise your data rights, please contact us:

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